Frequently asked questions
What are your shipping options?
As of right now, I only offer standard shipping. I apologize for the inconvience.
What are the shipping costs?
I offer flat fee shipping of $15.00 CAD for Canada and $25.00 CAD for the USA.
Do you ship internationally?
As of right now, I can only offer shipping in Canada and the USA because of shipping costs. I apologize for the inconvience!
How long until I get my delivery?
Processing orders can take 1 to 10 business days depending on the order. It all depends on the resin curing time, designs, if you've purchased something already made, or if you have a large order.
How can I track my order?
Once your order has shipped, I will contact you with your tracking number. Also, if you're someone like me who likes to track my orders like a hawk, you can log into your member login here, and see any updates to your order.
What is your return policy?
You can read my return policy here.
Can I change or cancel my order?
You only have an hour to change or cancel your order before I start working on it. Please contact me via the website chat, texting the business line, or email me at firstname.lastname@example.org.
What do I do if I never received my order?
First and foremost, don't panic. Contact me, and we will panic together!
When will I receive my order?
This is a hard question to answer because depending on the order the processing time differs due to the time to create the items, curing time, and customizations. To be safe, I would say 30 days before it is on your doorstep. However, I will provide you with a tracking number as soon as your order ships.
How do I make changes to an order I’ve already placed?
Unfortunately, you only have an hour to make changes after you place your order, because once I pour resin, there is no turning back. Unless you have a time machine, then we can work something out.
What do I do if I received a defective order?
The unicorn will cry. Me; I am that unicorn.
How are the products made?
Resin Products are made by A.D.S. Ferreira in her workroom.
Where do the materials come from?
The only resin used in the products is from ArtResin. You can check out their website here.
How do I make sure I order the right size or colour?
Most products don't have different sizes; however, if there is a product available in different sizes, you will be an option to choose from on the product page before adding it to your cart. The same goes for colours.
What payment methods do you accept?
As of right now, I can only accept paypal and credit cards. I am working on accepting debit cards soon.
What are the international taxes, duties, etc. that I have to pay?
Taxes are included in the product price already. Canadians will not be charged duties as the products will be shipped from Canada (I can't see how they would be).
Are my payment details/data secure?
As you know, PayPal is very secure.
Where are you located?
I am located in Ontario, Canada. However, I do not have a physical location to purchase products. If that changes in the future, you will be notified if you are in our mailing list, or via website and social media.
How do I contact your company if my question isn’t answered here?
You are more than welcome to use to the website chat, email at email@example.com, texting the business line, or DM'ing me on Instagram @craftsbyadsferreira or @adsferreiraauthor. Even if you just want to say hi!!!